Refund policy

Last updated: August 21, 2026

Thank you for shopping with us. We are dedicated to delivering high‑quality products and a pleasant shopping experience for every customer.

Return Eligibility

Most physical goods can be returned within 30 calendar days from the date you receive your parcel. Returned items must be unused, unwashed, kept in their original packaging and in resalable condition. Custom‑made, personalized, clearance and final‑sale items cannot be returned or refunded.

How to Start a Return

1. Send your return‑request email to: crab‑49.cranium@icloud.com. Please include your order number, full name, and reason for returning the product.
2. We will review your application and send you detailed return instructions within 2‑3 business days.
3. Customers are responsible for return‑shipping fees unless your product is damaged, defective, or we have shipped the wrong item.

Refund Process

Once we receive and inspect your returned merchandise, we will inform you whether your refund is approved. Approved refunds will be issued to your original payment account. Please allow 5‑10 business days for the funds to show up, subject to the processing speed of your payment provider.

Damaged / Incorrect Orders

If you receive broken, defective, or wrong goods, please get in touch with us within 7 days upon delivery, and attach clear photos of the product and outer package. We will arrange a replacement or a full refund at no extra cost for you.